Agentic support for complex connected products
Treating technical support as an evidence-led investigation: gathering product state, testing hypotheses, using tools deliberately and escalating with useful context.
Selected work
Technology leadership across the whole product system.
Four public-safe views into the operating contexts I know best. They focus on responsibility, complexity and working principles without disclosing confidential details or inventing outcomes.
01 02 Connected product platforms
Owning the full product lifecycle across devices, electronics, firmware, cloud, mobile, DevOps, industrialization and ongoing operation.
03 Global connected-marine and OEM delivery
Aligning product, hardware and software delivery across companies, markets and long-lived programs in the Brunswick ecosystem, including Mercury Marine and Navico.
04 Scaling distributed engineering through technical leadership
Leading more than 80 internal and external engineers through technical leads, distributed teams and portfolio-level prioritization while retaining technical ownership.